Several weeks later, she notified me that not only was underwriting approving a substantial rate reduction on my new premium - but retroactively as well! This resulted in State Farm's repaying to me a portion of earlier premiums. Along the way, Stephanie probed me about details of my roof and at the end of the day, sent a without-cost-to-me contractor to examine my roof for whether it might be a special class deserving-of-a-premium reduction roof. Stephanie Y patiently led me through a thorough review of my entire insurance package and shared with me some quite useful and surprising insights of things worthy of changing with my auto as well as home and umbrella lines. Well this is an agent and staff that really deliver on the ad slogan (like a good neighbor…)! I recently received a notice of a rate hike on my homeowner insurance and called Paul's office.
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